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Service Manager in San Leandro, CA at Penhall Company

Date Posted: 12/26/2018

Job Snapshot

Job Description

Main Purpose:

Provide direction to various Divisional staff and support Division Manager or Area general Manager with day-to-day operations.

Key Relationships:


  • Division Manager
  • Shop Manager/Dispatch, Mechanics, Technicians, Laborers, Administrative Staff
  • Sales


  • Existing customer base
  • Industry Associations

Specific Role Responsibilities:

  • Supervise and direct overall operational activities of divisions assigned. Includes planning, assigning and reviewing staff activities, circumventing/ resolving problem areas, coordinating manpower requirements, etc.
  • Review/interpret contract requirements as required to ensure customers’ needs are met
  • May act as a liaison between owners, (sub)contractors, project management, home office management, and other departments
  • Ensure all employees comply with company policies, procedures and standards; interpret/answer questions as required
  • Provide support for other departments on assigned projects to assist in their needs
  • Manage all personnel activities including recruiting, new hire sign-up, employee orientation, policy and procedure interpretation, and terminations
  • Support the preparation of accounts payable, accounts receivable, and equipment rental functions. Make expendable material purchases as required and provide receiving of materials either directly or through subordinates.
  • Receive support on and make decisions related to (sub)contracting problems and methods
  • Prepare special reports, studies, statistical analysis, brochures, etc. per supervisor's request. Such items would usually require research, development and/or interpretation of data and be performed with little supervision or instruction.
  • Administer change orders, backcharges, and review and justify or refute claims for extra compensation
  • Compose and/or edit letters, memos, reports, procedures, etc., as required
  • Perform minor maintenance activities on company office equipment and structure as necessary
  • Run miscellaneous errands; pick up deliveries as required with some pick-ups including procurement action
  • Receive packages, office supply deliveries, etc. as required. Insure items are delivered/stored according to procedures
  • Perform additional assignments per Area or Division Manager's direction.


Job Requirements

  • 4 year business, engineering degree or equivalent, plus contract administration exposure or equivalent combinations training and related experience. This role is ideal for internal promotion; Sales, Field, Dispatch or similar Penhall Company experience is preferred
  • Plus 6-8 years general business/administrative experience (at least 3-4 of these directly related to construction) required
  • Advanced knowledge/understanding of company policies procedures, contract requirements, construction management functions plus working knowledge of general employment practices/regulations essential
  • Proficient communicative, interpersonal/organizational skills mandatory
  • Union Labor Relations (as required) – basic principles of labor / management partnerships
  • Computer/Office Machines – Microsoft Work, Excel, Outlook
  • English – proficient in business writing and verbal communication
  • Valid driver's license and acceptable motor vehicle record required when duties require use of motor vehicle
  • Ability to pass pre-employment and random screening for illegal substances

Penhall Company is an Equal Opportunity Employer. Penhall Company encourages qualified females, minorities, veterans, disabled persons to apply.