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Help Desk Assistant in Anaheim, CA at Penhall Company

Date Posted: 1/10/2020

Job Snapshot

Job Description

Help Desk Support Job Description:

O365 administration:

  • User administration: create users, reset passwords, add users to groups
  • Exchange basic administration: administrate distribution groups, aliases
  • SharePoint administration: mid-level SharePoint knowledge: Create, administer, and troubleshoot sites and permissions; help users sync document libraries
  • O365 group administration
  • Add O365 licenses appropriate for each user

PC support:

  • Configure new PC’s: install and configure Office, join PC to domain,
  • Office troubleshooting
  • Set up USB docking stations with multiple monitors
  • Troubleshoot PC internet connectivity
  • Install network printers and scanners
  • Familiar with Windows 10 administration
  • PC imaging and deployment

Network:

  • Basic network knowledge and troubleshooting skills – TCP/IP, wireless connectivity
  • Basic Active Directory administration
  • Installing Network Printers

Personality:

  • Must be patient helping people. Looking for great customer service skills.
  • Great communication skills with users to lead them to solutions remotely – on the phone.

Mobile phone support:

  • Set up mobile phones: install and configure Office applications

 

Job Requirements

Knowledge & Experience

  • Proven experience in overseeing the design, development and implementation of desktop systems.
  • Excellent experience in Windows and Apple OS
  • Ability to support a company with various sized satellite offices across the country and in Canada spanning multiple time zones.
  • Proven experience with desktop troubleshooting, planning, security principles and general desktop management best practices.
  • Strong understanding of applicable virus, malware, phishing troubleshooting/recovery methodologies.
  • Excellent written, oral and interpersonal communication skills.
  • Ability to conduct research into desktop issues and products as required.
  • Ability to communicate ideas in both technical and user-friendly language.
  • Highly self-motivated and self-directed, with keen attention to detail.
  • Proven analytical and creative problem solving abilities.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Ability to work in a team-oriented, collaborative environment.

Formal Education

  • The Help Desk Support will have  3-5 years of Desktop Engineering experience, or a Technical Certificate with 5+ years of related experience.
    • Windows OS
    • Expertise with AD/GPO/Domain
    • Office 365
    • Familiarity with Cloud Based technologies
    • NetApp / SAN Storage Experience
    • MCSE completed or in progress
    • A+ Certification and Network+