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Dispatcher in Dallas, TX at Penhall Company

Date Posted: 8/2/2020

Job Snapshot

Job Description

Main Purpose:

Responsible for service calls and work scheduling of services.
Schedules and dispatches workers, equipment, or vehicles as requests are received. Maintains logs, records and schedules of calls received, monitors resources and vehicles, etc.

Key Relationships:


  • Division Manager, Area General Manager, VP
  • Shop Manager/Dispatch, Mechanics, Technicians, Laborers, Administrative Staff


  • Industry Associations, Customers

Specific Role Responsibilities:

  • Receive or prepare work orders
  • Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required
  • Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs
  • Order supplies and equipment, and issue them to personnel
  • Arrange for necessary repairs in order to restore service and schedules
  • Relay work orders, messages, and information to or from work crews, supervisors, and field personnel
  • Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
  • Prepare daily work and run schedules.
  • Maintain files or records of customer requests
  • Other duties as assigned by divisional leadership or senior dispatcher


Job Requirements

  • 2-5 years related service dispatch experience
  • Ability to multitask while remaining detail oriented
  • Expert knowledge of principles and methods for dispatching personnel and equipment
  • Expert knowledge of local thoroughfares, routes and surrounding areas
  • Proficient communication and organizational skills essential
  • Ability to type 65-70 WPM accurately and take dictation
  • Professional level position. Incumbent receives minimal guidance and supervision
  • Union Labor Relations (as required) – basic principles of labor / management partnerships
  • Computer/Office Machines – Microsoft Work, Excel, Outlook
  • English – proficient in business writing and verbal communication
  • Valid driver's license and acceptable motor vehicle record required when duties require use of motor vehicle
  • Ability to pass pre-employment and random screening for illegal substances
  • Knowledge and accuracy in arithmetic important

Penhall Company is an Equal Opportunity Employer. Penhall Company encourages qualified females, minorities, veterans, disabled persons to apply.


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