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Credit & Collections Specialists in Anaheim, CA at Penhall Company

Date Posted: 10/7/2019

Job Snapshot

Job Description

Main Purpose

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department

Key Relationships:

 

  • Customers, Vendors
  • Professional Associations

Specific Role Responsibilities:

  • Collection calls and/or correspondence in a fast paced, goal oriented collections department
  • Weekly and monthly reporting to direct supervisor
  • Customer service regarding collection issues, process customer refunds, process and review account adjustments. Resolve client discrepancies and short payments
  • Monthly Delinquency notices
  • Processing monthly credit memos and the appropriate reporting
  • Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
  • Accountable for reducing delinquency for assigned accounts
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Must communicate & follow up effectively with sales staff regarding customer accounts on a timely basis
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department

 

Job Requirements

  • 3-5 years high volume collections experience
  • Knowledge of billing and collections procedures
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities
  • Computer/Office Machines – Microsoft Work, Excel, Outlook
  • English – proficient in business writing and verbal communication
  • Valid driver's license and acceptable motor vehicle record required when duties require use of motor vehicle
  • Ability to pass pre-employment and random screening for illegal substances

Penhall Company is an Equal Opportunity Employer. Penhall Company encourages qualified females, minorities, veterans, disabled persons to apply.