Main Purpose:
Schedules and dispatches workers, equipment, or vehicles as requests are received. Maintains logs, records and schedules of calls received, monitors resources and vehicles, etc.
Key Relationships:
Internal
- Branch Manager, Area Manager, Operations Managers, Regional VP
- Shop Manager/Dispatch, Mechanics, Technicians, Laborers, Administrative Staff
External
- Industry Associations, Customers
Specific Role Responsibilities:
- Receive or prepare work orders
- Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
- Determine types or amounts of equipment, vehicles, materials, or personnel required
- Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs
- Order supplies and equipment, and issue them to personnel
- Arrange for necessary repairs in order to restore service and schedules
- Relay work orders, messages, and information to or from work crews, supervisors, and field personnel
- Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
- Prepare daily work and run schedules.
- Maintain files or records of customer requests
- Maintain regulatory compliance for DOT drivers
- Other duties as assigned by divisional leadership or senior dispatcher
